Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
Author: Rick Brinkman
Desc: With their 1994 international bestseller Dealing with People You Can't Stand Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then cell phones the Internet voice mail and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners grenades tanks snipers close-talkers pedants and other rude crude and inconsiderate people who can ruin your day at work in stores on the street in restaurants at the movies in waiting rooms by fax phone and E-mail and in cyberspace.